Shipping & Returns

Shipping Policy

Videos will be available via a link that will be sent to you.  Please allow 3-5 days for the link and password to be sent to you via email.

Books and Certificate of Niceness will be shipped.

Our shipping and delivery times will vary depending on where in the United States we're sending your order.

 

The delivery times shown here are ESTIMATED times only, and your actual delivery estimate will be calculated during checkout.

Please allow 48 hours for production from the time your order is received.

Ground Shipping: 6 to 8 business days

Expedited Shipping: 2 to 3 business days

Return & Exchange Policy

An order can only be revoked in the following cases:

If the ordered goods have not been delivered within 30 days of receipt of payment or following the delivery of defective products. In this case, the revocation must be made as soon as possible after detecting the defect, but in no case later than 12 days after the receipt of the product.

 

You may revoke your order by the end of the day on which the order was placed by notifying us by e-mail at northpole@storiesfromsanta.com.

After the order has been sent to the printing house, a revocation is unfortunately no longer possible, since the book is unique and created according to the specific order.

When revoking an order, we assume responsibility for all costs associated with the manufacturing and resubmission of a new copy of the corresponding product.

 

Reimbursement for defective products will not result in the production of a new copy of the product and the products will be returned to us in their original packaging.

 

The revocation must be made by e-mail to the e-mail address northpole@storiesfromsanta.com. The date on which the e-mail was sent is used to determine the timeliness of the revocation.

Once your return is received, a credit will be issued to the credit card used for payment of the original order. Shipping charges will not be refunded. Refunds typically take two (2) weeks to process, but may take longer during exceptionally busy times.

The general terms and conditions grant no right for the revocation of products that were made and customized according to the submitted specifications and have neither defects nor errors.

 

If you need to change the personalization after you have placed the order

Changes to an order are possible by the end of the day on which the order is placed by submitting changes to northpole@storiesfromsanta.com. If the cancellation is not carried out in time, we have the right to issue the invoice to the buyer in the amount of one-third of the full price of the product.